Privacy Policy

Last updated: 2 June 2026

Knotly respects your privacy. This Privacy Policy explains how Knotly collects, uses, stores, and protects personal information when you use the Knotly app and website.

1. Information we collect

We may collect information you provide when creating or using your account, including your name, email address, profile details, photos, preferences, messages, reports, support requests, and app usage information.

2. How we use information

We use information to provide the app, create and manage accounts, show profiles, support matching and chat, improve safety, respond to support requests, prevent misuse, and comply with legal obligations.

3. Location information

Knotly may use approximate or precise location information, where permission is granted, to support discovery and distance-based features. Users can manage location permissions through device settings.

4. Photos and profile content

Profile photos and content may be visible to other Knotly users as part of the app experience. Users should only upload content they have permission to share.

5. Messages and safety reports

Knotly may process messages, reports, and related account data to operate chat features, investigate safety concerns, enforce community guidelines, and protect users.

6. Data storage and security

We use reasonable technical and organisational measures to protect user information. No system is completely secure, so users should also protect their login details and report suspicious activity.

7. Sharing information

We do not sell user personal information. We may share information with service providers that help operate Knotly, where required by law, or where necessary to protect users, the app, or the public.

8. Account deletion

Users may request account deletion by following the instructions on the Account Deletion page. Some information may be retained where required for legal, safety, fraud prevention, dispute, or compliance reasons.

9. Children

Knotly is intended for adults aged 18 and over. We do not knowingly allow minors to create accounts.

10. Contact

For privacy questions, contact Knotly Support at info@bandhans.com.